Europe is home to much Medieval History. Some people in America think that Al Gore invented the Internet, that Bill Gates invented the home computer, and that perhaps they both hand in the Helpdesk Profession by proxy. However, living in Germany, I learned this is not true. In fact there are historical records of Medieval Helpdesk Technicians scripted in old dusty tomes long forgotten in the libraries of European Abbeys and Monasteries. Here is a recreation of the first documented workday of just such a professional.
If you find the subtitles on the following video too small to read, you can us this link to go directly to the YouTube clip... then click on the rectangle Icon at the bottom right of the video to maximize. The words will be blurry but bigger. http://www.youtube.com/watch?v=pQHX-SjgQvQ
Most people are afraid of forgotten libraries. Admit it, I am Fearless.